Privacy Policy

1. Introduction

This Privacy Policy explains how ROSEBURY VETS LTD ("we", "us", or "our") collects, uses, stores, and protects your personal data when you use our website https://roseburyvets.co.uk.

We are committed to safeguarding your privacy and ensuring that your personal data is processed in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

ROSEBURY VETS LTD

Unit E3 Rosebury Business Park, 44 Brampton Road, Eastbourne, East Sussex, United Kingdom, BN22 9AQ

[email protected]

16305251

We act as the Data Controller for any personal data you provide through this website.

3. What Data We Collect

• First name and last name
• Email address
• Phone number
• Address, town, and postcode
• Website usage data (IP address, browser type, etc. via analytics tools)

4. How We Use Your Data

• To respond to enquiries and communicate with you
• To provide requested services or information
• To improve our website and user experience
• To meet our legal obligations and regulatory requirements

We do not use your data for automated decision-making or profiling.

5. Legal Bases for Processing

We only process your data where we have a legal basis under UK GDPR, such as:

• Your consent (e.g., contact form submissions, newsletter opt-in)
• Performance of a contract (if you request services or information)
• Compliance with a legal obligation
• Our legitimate interests, such as website functionality and performance monitoring

6. Data Sharing and Third Parties

We do not sell or share your personal data with third parties for marketing purposes.

We may share data with trusted service providers (e.g., web hosting, analytics tools) solely for the operation and security of our website, under strict data protection agreements.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. For example:

• Contact form submissions: up to 12 months
• Analytics data: anonymised after 14 months (e.g., Google Analytics default)

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request rectification or erasure of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [email protected].

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted communication (HTTPS)
• Limited access to data based on role
• Regular data audits

11. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies.

12. Changes to This Policy

We may update this policy from time to time. We will post any updates on this page and revise the "Last updated" date accordingly.

13. Contact

If you have any questions or concerns about this Privacy Policy, or how we handle your data, please contact:

Data Protection Officer (if applicable)

ROSEBURY VETS LTD

[email protected]

Unit E3 Rosebury Business Park, 44 Brampton Road, Eastbourne, East Sussex, United Kingdom, BN22 9AQ